Terms of Service

These terms govern reservations made through stellaluna-altaluna.com, our official booking website for Stellaluna Private Resort and Altaluna Spring Resort (“we”, “us”, “the resorts”). By placing a booking you agree to these terms. Bookings, payments, or “confirmations” made on other platforms, pages, or accounts are not recognized and may be fraudulent.

A reservation is confirmed once we receive the required deposit (normally 50% of the total contract price) and issue your Booking Conforme. The remaining balance is payable on or before check-in, prior to the opening of rooms. Payments are accepted through the channels listed on our website (bank transfer, GCash, and supported online payment options). All submitted payments are verified by our team before they are credited.

A tentative (“pencil”) hold, when offered, keeps your date for a limited window only and is released automatically if the deposit is not received within that window.

A refundable security deposit (typically ₱5,000 per villa) is collected at check-in and returned at check-out after a joint inspection, less any charges for loss or damage to resort property.

Deposits are generally non-refundable but may be applied to a rescheduled date, subject to availability and the reschedule terms stated on your Booking Conforme. Please contact us as early as possible for any change of plans; date changes requested close to the check-in date may not be accommodated.

Standard check-in and check-out times, guest capacity, and included rooms/amenities are stated on your Booking Conforme. Late check-out, additional rooms, and other extras are chargeable per our current rates (for example, late check-out is billed per hour). Guests are expected to observe house rules, care for the facilities, supervise children around pools at all times, and respect neighboring properties. Pets are welcome subject to our pet policy and applicable fees; vaccination records are required at check-in.

Guests use the resort facilities, including pools and recreational equipment, at their own risk. To the extent permitted by law, the resorts are not liable for loss of personal belongings or for injuries arising from failure to observe safety guidance. Nothing in these terms limits liability that cannot be limited under Philippine law.

When you message our official Facebook or Instagram pages, an automated booking assistant may reply to answer availability and booking questions; our staff can also step in at any time. We send booking confirmations and reminders to the contact details you provide. See our Privacy Policy for how we handle your information.

Questions about these terms or your booking: email info@stellaluna-altaluna.com or reach us via Viber at 0917-527-4669.